Sunday, February 21, 2010

How I Finally got Dora Links to Work

Dora Links has been the bane of my existence since about 8AM Christmas morning. For months I've been looking online to see if anyone else was having the same problem I was having -- I got the software downloaded and installed, but then when I went to start it, I got the following error message:

temp_launcher.bin has encountered a problem and needs to close. We are sorry for the inconvenience.

Here's what I did to solve this: I navigated to the Dora Links folder in my Program Files folder. Inside that folder I saw two applications: one called Launcher, and one called Dora Links. I double-clicked on the Dora Links application, and voila! Happiness and joy!

Can I get more step-by-step directions?

These directions work assuming you used the defaults when installing.
  • Go to the Start Menu, and select "My Computer"
  • Double-click on the C: drive icon
  • Double-click on the Program Files folder
    • At this point, it might give you some sort of warning message about not messing with this folder. Generally, this is right -- you don't want to just go messing around in here willy-nilly. But for now, we'll throw caution to the wind. Click on the link that lets you see the contents of your Program Files folder.
  • Double-click on the Mattel folder
  • Double-click on the Dora Links folder
  • Look for the application named "Dora Links". Double-click on it.

So what's happening here?

The shortcut that's installed on the desktop and on the Start Menu goes to that Launcher application. Going straight to the Dora Links application seemed to work better.

What happened when you tried to call the Dora Links support number?

They were clueless. First, I confused them when I said that my email address was -- they couldn't quite believe that I was running Windows on my Mac. Then, I confused them when I said that the software only took maybe 30 minutes to download and 10-15 minutes to install (I must have higher-speed internet and a faster computer than the person at tech support). Basically, they said that I must not have downloaded the software correctly or the install didn't really finish.

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